Shipping policy

This policy is applicable to (USA & Canada) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. Shipping Policy

All shipping does not include custom fees. 

Free Shipping for orders over $490, in inner states. 

Standard shipping inner states for orders under $490, cost is $10. 

For Hawaii, Alaska, Mexico & Canada shipping costs $250.

All Pre-Order Sales have a lead time of max 70 days.

B. Transit, Handling & Order Cut - Off Time Domestically

In general, domestic shipments are in transit for 3 ‚Äst5 days (Monday to Friday). The order cut-off time will be 4:00 PM Eastern Standard Time¬†(New York). Domestic order handling time is 1-2 business days (Monday to Friday).

Pickup available at INOKIM SHOP MIAMI. You will see an option at checkout to pick up products from our shop. After confirming the order, it is usually ready in 1 hour.

C. Delivery Terms

We use UPS to deliver the product.

D. Change Of Address

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@inokim.com or Call Us at +1 786-367-9711.

E. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

F. Parcels Damaged In Transit 

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.