Whizzo Rider Limited (trading as Inokim-London)

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Standard Warranty Terms

.Nothing in these warranty terms affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’)

.You may also have other rights in law


We provide a 12 month warranty on all new Inokim electric Scooters subject to the following exclusions

loss or breakage of plastic components such as throttle, charge port, mudguard, lights, display and all buttons & levers

perishables such as brake systems, tyres and inner-tubes, cables, fuses, grips, brake pads and rubber steering mechanism pads

Commercial use (unless leased by us specifically for this purpose), private rental, competition, off and on road racing and towing cargo

Inappropriate riding or abusive treatment resulting in damage to the machine[ – please see our “Good Use & Maintenance” document]

Water ingress caused by riding through extreme rain / deep puddles

.Components that were not supplied by the manufacturer (non-genuine parts) and which are of inferior quality and / or design

All scooters and bikes require regular maintenance and safety checks and our warranty requires the purchaser to have a basic 6 monthly service check at a professional Inokim approved electric bike or scooter servicing centre

Refund Policy

Within 14 days

If your scooter develops a fault during normal use within 14 days of receipt, we will offer a refund, repair or replacement scooter at no cost to the customer, provided that the scooter has not been damaged, abused or modified. We will turn around the repair within 10 working days and refund/replacement within 5 working days after inspecting the scooter

Within 30 days

If your scooter arrives damaged or with a manufacturing fault preventing its use, we will offer a full refund or replacement scooter at no cost to the customer, provided that it is unridden and all parts, manuals and packaging are present and undamaged. We will provide the refund or replacement within 5 working days after inspecting the damaged or faulty item

After 30 days

If your scooter develops a fault after 30 days we will offer a free repair within 7 working days from inspection if parts are in stock or up to 20 working days if parts have to be ordered. If the fault cannot be repaired, we will offer a refund or replacement scooter, provided that the scooter has not been damaged, abused or modified

Returned items will be checked to ensure they meet the criteria set out in this returns policy. With refunds we may deduct reasonable amounts from the purchase if your product is deemed by our Inokim trained technicians to have been damaged, abused or modified, and to take account of wear and tear