INOKIM Return and Refund policy

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Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase

Please Note: Upon return there will be a ‘goods check’ to determine any loss of value for the product. Please see below

To start a return, you can contact us at sales@inokim.com , If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted

You can always contact us for any return questions at sales@inokim.com or alternatively you can contact us via phone on (786) 367-9711


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right

Exceptions / non-returnable items


Certain types of items cannot be returned, like customised products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item

.Unfortunately, we cannot accept returns on sale items or gift cards


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item



Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too